Contact Us

This page explains how to contact Crypto Casinos and, just as important, who can actually help with which problem. We are an independent comparison site. We do not run casinos, hold player funds or process deposits and withdrawals, so we cannot fix an account, release a payout or reverse a blockchain transaction.

Age and risk notice: this site is for adults only. The minimum age is 18 or 21 depending on the casino and your state's rules, so check both before playing. Gambling involves a real risk of losing money, and crypto price swings add to that risk. If gambling is causing you problems, call the National Problem Gambling Helpline at 1-800-GAMBLER. Offshore crypto casinos may not offer the same player protections or self-exclusion tools as state-regulated operators.

What to contact us about

Our editorial team is the right place to go for questions about the content on this site. Typical reasons include:

• Corrections: a bonus term, coin listing or licensing detail that looks outdated or wrong. Tell us which page and what you saw, and include a link or screenshot of the casino's own terms if you have one.
• Feedback on reviews: something you think we missed, such as a withdrawal limit, a restricted state or a wagering condition.
• Methodology questions: how we compare operators. Our About Us page covers this first.
• Business and partnership inquiries: we may earn a commission when readers sign up through links on this site. Commission does not buy ranking position, and any inquiry about commercial arrangements will not change our editorial ratings.

What we cannot help with

If your question is about your own casino account, contact the casino directly. We have no access to player accounts and cannot act on your behalf. In particular, we cannot:

• Speed up, approve or recover a withdrawal
• Reverse or trace an on-chain transaction sent to the wrong address
• Lift an account restriction or bonus forfeiture
• Give legal or tax advice. Rules on gambling and on crypto gains vary by state, so consult a qualified professional.

We also do not help with bypassing state restrictions, identity checks or anti-money-laundering requirements, and we will not advise on using false details.

Before you write to a casino about a payout

Most delayed-withdrawal complaints trace back to a few checkable things. Run through this list before contacting any operator's support team:

1. Confirm the withdrawal address and network match, for example the right chain for a USDT transfer.
2. Check the transaction hash on a public block explorer to see whether the coins have been sent and how many confirmations they have.
3. Review the casino's own terms for withdrawal limits, wagering requirements on active bonuses and any verification triggers.
4. Look at network congestion, which can slow confirmations regardless of how quickly a casino processes the request.
5. Contact the casino's support through its official channel with your transaction details, and keep a record of the exchange.

Our comparison pages cover advertised payout speeds, but those are operator claims, not results we have measured.

Reporting a problem with a casino we list

If you have had a serious problem with an operator we feature, such as a payout refused without a clear reason, tell us. We review such reports when we update rankings. We cannot verify every individual account, and we will not publish unverified user stories as reviews. Please include the casino's name, the approximate date, and any documentation you hold. We do not need your wallet seed phrase, private keys or passwords, and you should never send them to anyone.

What to expect after you write

We read the messages we receive, but we cannot promise a reply time or a reply to every message. Corrections that we can verify against an operator's published terms are prioritized. Content on this site is reviewed periodically, and facts are checked as of the date shown at the top of each page. Casino terms can change without notice, so always read the current terms on the operator's site before depositing.

Related pages

• Responsible Gambling: tools, warning signs and where to get help
• Terms and Conditions: how you may use this site
• About Us: who we are and how we assess operators

Crypto casinos serving US players operate offshore, usually under Curaçao or Anjouan licenses rather than any US regulator, which places them in a legal grey area. Check your own state's laws before you play, and only wager what you can afford to lose. Help is available at 1-800-GAMBLER.